When you dial 911, your call is received by a dispatcher in the Police department who processes your call and determines what type of emergency you have. The priority of the call is determined according to the circumstances of the call and will be dispatched according to priority and available resources. As an added safety feature, the telephone number and location that you are calling from is usually displayed when the operator answers your call. This feature is not available from cellular telephones or operator assisted calls.
During a Call
The operator will ask you to give the location of the emergency, even if a phone number and address are displayed when you call. This is necessary to verify the address and specific location of the emergency. Remain on the line with the operator until you are released, if possible. Your call is shipped to the dispatcher usually within seconds, and other information obtained from you is added to the call.